sales@rettar.com
sales@rettar.com
At RETTAR, we are committed to protecting your privacy and safeguarding
your personal data. This Privacy Policy explains how we collect, use, store, and protect
the information you provide when using our website or interacting with our services.
By using RETTAR’s website or services, you agree to comply with and be bound by these General Terms and Conditions. If you do not agree with these terms, you must refrain from using our website or services. These terms may be updated from time to time, and it is your responsibility to review them periodically.
2.1 Products and Services
We provide a wide range of industrial measurement and control products, including but not limited to radar level transmitters, laser scanners, and monitoring systems. Product availability, pricing, and specifications may vary and are subject to change.
2.2 Order Confirmation
After you place an order through our website or through a sales representative, you will receive an order confirmation via email. The order is considered confirmed once payment is processed and the product is shipped or service is delivered.
2.3 Shipping and Delivery
Delivery timelines and charges depend on the destination, product type, and shipping method chosen. Any delays in delivery due to factors outside our control (e.g., customs, weather, or third-party courier delays) will not be our responsibility.
2.4 Payment Terms
Payments for products and services must be made according to the agreed-upon payment method at the time of purchase. We accept major credit cards, bank transfers, and other secure payment methods. Prices are stated in the currency agreed upon at the time of purchase.
2.5 Taxes and Duties
All sales are subject to applicable taxes and duties in the buyer’s jurisdiction. The buyer is responsible for any additional taxes, duties, or customs fees associated with the purchase and delivery of products.
2.6 Returns and Refunds
We offer a return and refund policy for defective products within 30 days from the date of delivery, provided that the product is in its original condition and packaging. Returns are subject to inspection, and a restocking fee may apply. Custom-made products may not be returned unless defective.
3.1 Service Contracts
For services such as installation, support, or maintenance, a service contract will be provided, specifying the scope, timelines, fees, and deliverables. Any changes to the contract terms will require mutual agreement.
3.2 Service Availability
Services are provided based on availability and are subject to resource and scheduling constraints. We will notify you of any expected delays or cancellations in service delivery.
3.3 Service Warranty
Services are covered by a warranty that guarantees the specified deliverables as described in the service contract. Any defects or issues arising from our services will be rectified at no additional cost, subject to the terms of the service agreement.
4.1 Indirect and Consequential Damages
RETTAR shall not be liable for any indirect, special, or consequential damages resulting from the use of our products or services. This includes but is not limited to loss of profit, business interruption, or damage to reputation.
4.2 Liability Limit
Our liability, whether in contract, tort, or otherwise, will be limited to the amount paid by you for the product or service that caused the liability.
We are committed to protecting your personal information. Our Privacy Policy outlines how we collect, store, and process data in compliance with applicable laws, including GDPR, CCPA, and other international data protection regulations.
All content on our website, including product descriptions, logos, trademarks, and software, is the intellectual property of RETTAR or its partners and is protected by copyright laws. You may not reproduce, distribute, or use this content without our explicit permission.
We reserve the right to suspend or terminate your access to our website or services if we believe you have violated these terms or engaged in illegal activities.
These terms are governed by the laws of the jurisdiction in which RETTAR is incorporated. Any disputes arising from these terms will be resolved through arbitration or mediation, depending on the location and applicable legal regulations.
RETTAR will not be liable for any delays or failure to perform its obligations under these terms if such delay or failure is due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government regulations, and third-party actions.
For international customers, all sales are subject to local import/export regulations, and the buyer is responsible for ensuring compliance with these regulations.