Suporte de engenharia

Beyond technology, we provide expert human intelligence to ensure your 3D monitoring
system performs flawlessly under any conditions. We support end-users in operational
excellence and system integrators in seamless project delivery.

Expert Consultation

Professional site surveys and 3D coverage simulations to optimize sensor placement, ensuring 100% visibility even in complex topography.

Lifecycle Maintenance

Ongoing calibration, 24/7 remote diagnostics, and preventive maintenance services to maximize system uptime and sensor longevity in extreme environments.

Seamless Integration

Dedicated engineering support for connecting Pro Inventory data via Modbus, OPC-UA, or REST API to your existing industrial networks and ERP systems.

We don’t just provide sensors, we provide the complete technical infrastructure
to make your integration seamless, fast, and reliable.

Developer-Centric Integration

We prioritize plug-and-play connectivity to minimize your engineering overhead. Our 3DPro series natively supports standard industrial protocols including Modbus TCP/IP, 4-20 mA, RESTful API, and MQTT. Whether you are interfacing with a PLC (Siemens, Rockwell, Schneider) or a cloud-based ERP, our standardized register maps and structured data formats ensure you are up and running in hours, not days.

Precision Deployment Support

Eliminate guesswork with our Virtual Site Simulation. Before any hardware is shipped, our engineers provide 3D coverage mapping to identify optimal mounting positions and blind spots. During installation, we offer Remote Commissioning to fine-tune algorithms specifically for your material topography, ensuring the 98% accuracy we promise.

Lifecycle Technical Aid

Direct access to the engineers who built the system. We provide 24/7 Level-3 Technical Support for complex troubleshooting. From firmware updates that optimize performance in heavy dust to remote system diagnostics, we ensure your client’s system stays operational without adding to your maintenance burden.

RETTAR is trusted by system integrators across 50+ coal-fired power stations and hundreds of industrial silos worldwide.